Toll Road Information – Roadside Assistance
The Harris County Toll Road Authority is proud to include the Incident Management Program as part of the services offered to toll road users.
Safety is always the top priority of the Harris County Toll Road Authority. Through the Incident Management Program, the Toll Road Authority promotes driver safety. It is the mission of the Incident Management Program to respond to incidents and safeguard stranded motorists who need assistance while using Harris County-operated toll roads.
The Incident Management Program oversees the Incident Response Team. The primary role of the Incident Response Team is to help clear incidents on HCTRA roads as safely and quickly as possible, preventing other incidents from occurring.
As part of its efforts to reduce incidents on the roadway, the Incident Response Team provides roadside assistance to the public free of charge. Available roadside assistance includes providing one gallon of gasoline to vehicles out of fuel, changing flat tires, giving the vehicle battery a jump start, water for an overheated vehicle or basic mechanical repairs. If a vehicle needs towing, not to worry, one of the 15 Incident Response Team’s wreckers will tow the vehicle off the tollway to the closest and safest location, all free of charge. This type of dedicated assistance reduces the risk of deaths and injuries to stranded motorists and improves mobility. In 2013, more than 16,000 vehicles were assisted through this program.
The Incident Management Dispatch Center is operational 24/7, making assistance only minutes away when you call 281-584-7500. The toll road dispatchers will immediately dispatch an Incident Response Unit or a law enforcement deputy to your location. Over 200,000 calls were received in the Dispatch Center in 2013.
Incident Response Team
A service of the Harris County Toll Road Authority
Monday - Friday: 5:00 AM to Midnight
Saturday - Sunday: 5:30 AM to Midnight
For emergencies requiring police, fire or medical service, 911 is always the number to call.